Automatic call matching

When you complete a candidate or contact call using the call bot, Kyloe AI NoteTaker automatically receives the recording and intelligently links it to the correct record in Bullhorn. This means you don't need to manually identify which candidate or contact the call belongs to—NoteTaker handles this automatically.

What does Kyloe AI NoteTaker match?

Kyloe AI NoteTaker uses a intelligent matching process to ensure calls are connected to the right Bullhorn records. Specifically, it analyzes the email address of the external participant on the call—the candidate or contact you were speaking with. By matching this email address against your Bullhorn database, Kyloe AI NoteTaker determines which Candidate or Contact record the call should be linked to.

This approach ensures accuracy and eliminates the manual step of having to navigate Bullhorn and select the correct record after each call.

Getting a call transcription and enriching your Bullhorn records

Once Kyloe AI NoteTaker has successfully matched and linked the call, you gain immediate access to:

• The call transcription: Full transcription f the conversation

• Call summary: An automated summary of the key discussion points

• AI Questions: Ai will work out any questions and answers in the call, and add them in.

• Question pack answers: Responses to any pre-configured questions relevant to your workflow, such as:

  • Salary expectations

  • Availability

  • Notes and feedback

  • Any other custom questions configured for your organization

To define your question pack navigate to the Kyloe AI NoteTaker admin guide